Second Closet is the fully integrated Canadian e-Commerce business logistics and fulfillment partner you’ve been looking for. We offer cost-effective, technology-first solutions to seamlessly manage and securely store your inventory, fulfill e-Commerce orders and deliver best in class customer experiences.
It’s one thing to say we’re an effective e-Commerce fulfillment partner; it’s quite another to actually deliver.
We know that the satisfaction and success of the businesses we work with is more validating than any claim we can make. That’s why we wanted to highlight our successful e-Commerce partnership with White Terry — a luxury bedding company that was looking to improve their e-Commerce fulfillment operations.
Looking for a better e-Commerce fulfillment partner before the holiday rush begins? Switch to Second Closet and save!
For a limited time, get a $750 account credit for e-Commerce fulfillment. This $750 is applied as a credit to your account which will help reduce the cost of storage & picking and packing fees.
What did White Terry need?
Aside from simply wanting a partner to help scale their e-Commerce operations successfully, White Terry was facing a backlog of orders and needed help clearing it.
"When we started with Second Closet, we had $100,000 worth of orders we needed to ship out to customers.”
Nicole Bernstein - Founder & CEO
How did Second Closet help?
Seamless Onboarding & Integration
When you’re sitting on undelivered orders that you need to get out of the door, the last thing you need is a fulfillment partner who is slow on the uptake — integration needs to happen fast and it needs to happen effectively.
When we partnered with White Terry, we wanted to take on packing and shipping quickly and clear the backlog. We used a team of dedicated Account Managers, our best-in-class software stack and simple, seamless integration practices — we integrated our software with their Shopify store within minutes — to get onboarded quickly and execute on the unshipped orders. From there, we took on everyday e-Commerce logistics so that Nicole and her team could shift their focus from packing and shipping orders to truly driving growth.
Ultimately, we helped White Terry clear the shipping backlog and get customers their orders 3x faster than if White Terry fulfilled in-house.
"On-boarding was seamless, our dedicated Account Coordinators help every day, and Second Closet has allowed us to scale rapidly ever since."
We helped White Terry save 40% on shipping
We build the partnerships needed to stay competitive, maximize profitability, reduce abandoned carts and satisfy customers. We leverage the millions of dollars we spend with UPS, FedEx, Canada Post, Canpar and other major postage providers to secure excellent, discounted postage rates for our clients. After partnering with White Terry, we were able to reduce their shipping rates by over 40% compared to what they were spending on their own. Over the long term, those are the kind of capital savings that can help businesses scale their e-Commerce operations effectively and stay competitive.
Second Closet provides e-Commerce fulfillment solutions that work
From start-ups to established businesses, we have the fulfillment and logistics expertise needed to help you unlock growth in the increasingly competitive online marketplace.
The single-partner solution
We are a fully-integrated team of storage and logistics specialists who deliver end-to-end services to streamline and simplify your e-Commerce efforts. Instead of working with multiple third-party logistics providers, you can rely on Second Closet at every stage of the order fulfillment process — from receiving, storing, managing, picking, packing, shipping online orders and managing reverse logistics.
Seamless reverse logistics and returns management
Don’t let the costs and headaches associated with e-Commerce returns slow you down or cut into earnings. When you partner with Second Closet, we handle the entire returns process with ease, leading to greater customer satisfaction. When your customer requests an exchange or a return through your online store, we’ll receive the information before creating and sending the packing label at no cost to the customer. Once the customer sends the product back to us, we’ll receive the product before adding it back into your inventory.
Strategically-located fulfillment centres
Our fully owned-and-operated warehouses are strategically located in four of the largest urban centres in Canada (Toronto, Vancouver, Ottawa and Montreal) to get you closer to your end customers and reduce shipping times. And best of all? Our services are standardized and fully-integrated no matter the location, which means you can expect the same quality of service no matter where we’re fulfilling orders for you. We are so confident in our ability to deliver on time that we guarantee same-day order fulfillment for orders placed before 1:00 PM.
Discover how Second Closet can help you scale your operations today
Given how essential solid e-Commerce practices and strategies have become, it’s important to work with a partner who will deliver exceptional service and the collaborative approach needed to help you grow and scale effectively online. And while our partnership with White Terry was successful, you may be wondering how our services can work in the context of your business. To find out more about how your business can benefit from our e-Commerce fulfillment services, contact us today!