e-Commerce Fulfillment

Second Closet Helps Businesses Solve Pressing e-Commerce Challenges

By Geoff Parent on April, 3 2020

Second Closet is the fully integrated secure e-commerce fulfillment, storage and logistics partner you’ve been looking for. We offer cost-effective, technology-first solutions to seamlessly manage, securely store, deliver & return your inventory, assets and files when, where and how you need it done.

With brick and mortar locations closed indefinitely and major fulfillment providers like Amazon suspending all shipments of non-essential products, businesses of all sizes are trying to navigate their way through monumental logistical challenges. Because other options are closed to them, Canadian consumers are projected to turn to e-Commerce in droves.1

But regardless of the current climate, the e-Commerce marketplace has seen tremendous growth in Canada over the last few years and shows no signs of slowing down. To successfully navigate the present challenges and to meet the long-term demands of a growing e-Commerce marketplace, it’s essential to work with a dedicated, reliable, strategically-sound e-Commerce partner. Read on to learn how Second Closet can help small, medium and large businesses successfully solve e-Commerce fulfillment challenges in this uncertain climate.

 

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Now more than ever, Canadian businesses need a reliable e-Commerce partner.

According to Comscore, both e-Commerce traffic and internet consumption in general is predictably seeing major spikes in activity. As Canadians double down on staying home and social distancing, industry watchers predict that this unprecedented situation could lead to a remarkable acceleration of e-Commerce growth.1 Both the suspension of brick and mortar activity and the shifting priorities of e-Commerce giants like Amazon presents an opportunity for Canadian businesses to re-evaluate their e-Commerce needs and find a provider that can help them fulfill reliably.

Despite growth in shopping activity, many Canadian businesses remain invisible to online shoppers.

According to a 2019 report by Canada Post, 8 out of 10 Canadians are now shopping online in some capacity. Despite this, only 4 out of every 10 Canadian who shopped domestically plan to do more of it in the immediate future. This reflects an alarming trend outlined in a 2019 report by the Business Development Bank of Canada which shows that the growth in the e-Commerce revenue share of Canadian businesses with an online store was much slower than the growth of the share of e-Commerce in total retail sales in Canada and globally.2

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Image sourced from BetaKit

Pair this with the fact that only about 4 out of every 10 small-to-medium-sized businesses receive and take orders online2, it’s clear that many Canadian businesses aren’t taking advantage of the opportunities that e-Commerce presents.

Whether this is due to a technological disconnect or concerns over costs, logistics or resources, the right e-Commerce fulfillment partner can help businesses scale their operations effectively in this dynamic electronic marketplace.

Second Closet secures discounted postage rates to keep your business competitive and profitable.

When logistics costs for things like shipping and warehousing start to grow, businesses lose the ability to stay competitive in a market where added fees mean unsatisfied customers. We build the partnerships you need to stay competitive, maximize profitability, reduce abandoned carts and satisfy customers. We leverage the millions we spend with UPS, FedEx, Canada Post and other major postage providers to secure excellent, discounted postage rates of up to 80% for our e-Commerce fulfillment clients and their consumers. We never mark these rates up and we pass the savings directly on to the businesses we work with.

 

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We are strategically-located in the biggest urban centres in Canada.

It’s essential to work with a strategically-located e-Commerce fulfillment partner that can get you closer to your end customers no matter where they live.

We own and operate our own warehouses that are strategically located in four of the largest urban centres in Canada (Toronto, Vancouver, Ottawa and Montreal) to help you get products closer to where your orders originate. If 70% of your store volume is located on the west coast, we will store and ship the majority of your products from our Vancouver locations. This leads to cheaper shipping costs, shorter wait times and happier customers.

And best of all? Our services are standardized and fully-integrated no matter the location, which means you can expect the same quality of service no matter where you’re fulfilling with us. From inventory management to pulling, packing and delivering, we handle every stage of the process so you don’t have to rely on (or pay for) additional third-party services.

 

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Second Closet offers end-to-end, tech-enabled logistics.

One of the main e-Commerce-related challenges for new and established businesses is trying to ensure that all stages of the fulfillment process work seamlessly and in tandem. From the moment an order is placed online, the e-Commerce fulfillment process must run smoothly on the back end as it does on the front end.

Staying competitive in this space requires an e-Commerce fulfillment partner with the logistical and technological expertise to remain agile and flexible. Whether it’s receiving, storing, managing, picking, packing or shipping, they must be able to adapt their operations to your chosen online store with little to no downtime or logistical hiccups.

Best-in-class tech

From the outset, it’s our mission to seamlessly integrate our operations with your online store, no matter whether it’s Shopify, Magento, WooCommerce, etc. We’ve also developed proprietary software & technology that efficiently manages the receiving, pulling, packing and shipping of your e-Commerce inventory to help keep your business on track and efficient.

End-to-end logistics

We are a fully-integrated team of storage and logistics specialists who deliver end-to-end services to streamline and simplify your e-Commerce efforts. Instead of working with multiple third-party logistics providers, you can rely on Second Closet at every stage of the order fulfillment process. We are a one-stop-shop to execute the receiving, storage, management and shipment of your e-Commerce orders.

 

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No matter what, Second Closet is a reliable logistics & fulfillment partner.

We continue to showcase our ability to be best-in-class when it comes to fulfillment, helping new and old clients with their need for a more reliable, strategic, invested partner. We work hard for our clients, ensuring their e-Commerce activity proceeds as seamlessly and safely as possible. Regardless of these challenging times, our dedicated account management and customer success teams are focused on helping businesses grow and scale their operations effectively.

Contact us today to learn more about our e-Commerce fulfillment services.

Second Closet has the logistics expertise and resources to help you meet any e-Commerce-related challenge. To learn more about our e-Commerce fulfillment services, visit our website or fill in your information below and we will be in touch within 24 hours.

We are closely monitoring our government’s guidance at the federal, provincial and municipal levels and will continue to do everything possible to keep our customers, communities and employees safe. Learn more about our COVID-19 response here.

 

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Sources:

1. Bloomberg

2. Betakit

 

 

 

 

 

 

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