Second Closet News

How Does Second Closet Work?

By Rachel Mackintosh on May, 22 2019

Second Closet is a storage company that picks up, stores, and returns your stuff when you need it. Welcome to our Blog, where we share modern solutions to age-old storage problems. Explore practical advice, moving tips, and candid personal stories. Click here to start storing.


I’ve heard of Second Closet but I don’t really know what they do.

It's simple. We're a “customer-service” rather than “self-service” storage company. We pick up, store, and return your stuff to help you manage seasonal items, organize a move or simply declutter your home. Our process is effortless, quick, and can be entirely controlled through our online platform from the comfort of your home.


Walk me through the process of using Second Closet.

1. When you are booking your appointment, you can:

       a) Schedule an immediate pickup which will give you 15 minutes to you pack your


       b) Or schedule both a drop off and pick up appointment, which provides you up to two

            weeks to pack!


2. Once you place an order, we’ll deliver our free packing boxes complete with barcodes and safety seals and any other packing supplies you need.

Our box dimensions are:

  • Regular Boxes = 21” long x 14” wide x 11.5” high
  • Oversized Boxes = 27.5” long x 18” wide x 13” high
  • Wardrobe Boxes = 46” tall x 24” wide x 20” deep

And, you can of course use your own boxes if you prefer.


3. While you pack your items, use our website to photograph and inventory your things, to help recall specific items in the future.


4. On your scheduled pick-up date, our team will arrive to pick up your items and bring them to storage in our secure, temperature-controlled facility in the GTA.


5. When you are ready to get your stuff back, we will deliver any number of your items during a time-window set by you.


6. And when you're all done, we’ll come pick up our empty boxes.


So how exactly is that different from self-storage companies?

With self-storage, you drive your car or a rented truck to a storage facility, unload your items, and drive back to pick your items up when you're finished. But with Second Closet, we pick up, store and return your stuff so that you can save time and money renting a truck or driving to a remote part of town to lock up your things.

We also have a more custom and flexible system in place for your storage plans and respective rates. With self-storage, you select a space and pay a set rate for that space. But, the problem is, is that people end up paying for space they aren't using, as self- storage facilities always try to maximize your use of space. We believe that you shouldn’t have to pay for an entire unit just to store a single couch or set of skis, and that’s exactly why Second Closet offers custom storage plans.


So let's get into logistics. What are your custom storage plans?

We offer both:


1) An Item Plan, where you pay by the item.

Ranging from $3 a month with a bankers box to $36 a month for extra bulky items like a heavy stone table, you only pay for the items you need to store. Because we tie these prices to single items, you always know you are paying for exactly the storage you need and not one square foot more.


2) Or a Space Plan, where you pay by the space you need.

This plan is perfect if you actually need a fixed amount of storage space. And even though these spaces are fixed, we offer a wide range of sizes (40ft3 to 600ft3) to suit a wide range of storage seekers.


If you don’t know which plan would be best for you, we will help you choose the most affordable option based on your storage needs so you will always end up paying the best possible rate.


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Do you have a general philosophy when it comes to storage?

Yes! We used to be you, so we understand just what you're going through when you're using traditional self-storage. And after living through the pain points of the old system, we realized that there was a better way.

While we aim to make self-storage easier than ever by committing to picking up, storing and delivering your stuff where and when you need it, we also don’t want these services to break the bank. We firmly believe in helping our customers find the most cost-effective solution for their storage needs. So, if you ever reduce the amount of boxes or items you are storing, we will always decrease your monthly rate as well. If you take sufficient items out of your storage space that your things would fit with one of our smaller plans, we will automatically suggest the switch to save you money. And if you need more space, we'll also suggest bumping it up to the next plan in size.

We also never increase our rates on our customers. Traditional self-storage companies have a reputation for storing their tenant's stuff and then increasing the rates on them, forcing the tenant to either relocate or pay their inflated rate. At Second Closet, we guarantee the price you agree to will remain consistent.


So let's be transparent. Exactly what are the fees at Second Closet?

1. Pickup

The first 15 minutes of moving is free for pickups with only boxes and bulky items. A modest moving fee of $1.50/minute per mover is applied thereafter.


2. Storage Costs

We will store your items according to the plan you select:

a) The Item Plan

  • Banker's Box = $3/mo.
  • Bulky Items = $9/mo.
  • Ultra Bulky Items = $36/mo.

b) The Space Plan

  • 2'x5' (40 ft³) = $45/mo.
  • 5'x10' (200 ft³) = $145/mo.
  • 10'x15' (500 ft³) = $335/mo.


3. Delivery Fees

Whether you need some, or all of your stuff back, Second Closet will deliver it for a recall fee of $25. We deliver 7 days a week – Monday through Sunday – from 10AM to 7PM. We are in full operation everyday, including all major holidays except Christmas day. If you need a rushed delivery, we can make it happen in as little as 90 minutes for a reasonable surcharge.


So how much will I actually end up saving?

Depending on the size of the unit, traditional self-storage in Toronto is around $40/month for very tiny spaces, and to up to $900/month for very large spaces. With us, prices range $3/month for a single item to $335/month for a very large space, so you have a lot more options to best suit your individual needs. And even though you’re saving money through our more customized plans, you're also getting more for the money you spend through our pickup and delivery services.


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