e-Commerce Fulfillment

5 Things to Look for in an e-Commerce Order Fulfillment Provider in Canada

By Geoff Parent on April, 18 2019

Second Closet is the fully integrated secure storage and logistics partner you’ve been looking for. We offer cost-effective, technology-first solutions to seamlessly manage, securely store, deliver & return your inventory, assets and files when, where and how you need it done.

From small businesses trying to gain a foothold online to established brands looking to optimize their e-Commerce operations, all businesses want to streamline order fulfillment in a way that’s efficient, profitable and easy. Given the recent meteoric growth of the e-Commerce marketplace in Canada, and the projected growth rate of 38% by 20231, solid, profitable fulfillment practices in this space are essential. As the market grows, so too does the expectations of Canadian consumers; they are less likely to convert and more likely to abandon cart when shipping times are too long and inconsistent and costs are exorbitant.2

This is why working with a dedicated e-Commerce order fulfillment partner can be so beneficial — they understand the logistics and efficiencies needed for consistent, cost-effective order fulfillment and can help businesses deliver on their commitments with fewer headaches. But how to know you’re signing on with the right partner? Here are five things to look for in an e-Commerce order fulfillment provider in Canada.




1. Your Canadian e-Commerce Partner Should be Tech-Enabled and Flexible

e-Commerce in Canada is a rapidly-growing, ever-changing marketplace run by technology that drives convenience and expediency. From the moment an order is placed online, the e-Commerce fulfillment process must run smoothly on the back end as it does on the front end. Staying competitive in this space requires an e-Commerce fulfillment partner with the technological expertise to remain agile and flexible. They must be able to adapt their operations to your chosen online store with little to no downtime or logistical hiccups.

Second Closet is a Fully-Integrated, Tech-Enabled Partner

From the outset, it’s our mission to seamlessly integrate our operations with your online store, no matter whether it’s Shopify, Magento, WooCommerce, etc. We’ve also developed proprietary software & technology that efficiently manages the receiving, pulling, packing and shipping of your e-Commerce inventory to help keep your business on track and efficient.



2. They Should Charge Rates That Should Allow Your Business to be Competitive and Profitable

When logistics costs for things like shipping and warehousing start to grow, businesses lose the ability to stay competitive in a market where added fees mean unsatisfied customers. A 2017 study conducted by the Baymard Institute surveyed 1,800 Americans on the primary reasons why they abandon carts during checkout. The main culprit? A definitive 60% of participants blamed additional costs such as shipping and added fees.3 The right e-Commerce fulfillment partner is one that can help your business get ahead by mitigating these unwanted logistics costs.

Second Closet Secures Discounted Postage Rates For Our Partners

We build the partnerships you need to stay competitive, maximize profitability, reduce abandon carts and satisfy customers. We leverage the hundreds of thousands we spend with UPS, FedEx, Canada Post and other major postage providers to secure excellent, discounted postage rates of up to 80% for our e-Commerce fulfillment clients and their consumers. We never mark these rates up and we pass the savings directly on to the businesses we work with.

3. Your Canadian e-Commerce Fulfillment Partner Should Be Strategically Located Across the Country

The internet has created an instantaneously-connected global community where connectivity across large physical distances is now a given. From an order fulfillment perspective, however, those physical distances are still very much a barrier to timely order fulfillment. While customers can purchase your goods quicker than ever online, it’s incumbent on you to deliver those goods as quickly and conveniently as possible. This is why it’s essential to work with a strategically-located e-Commerce fulfillment partner that can get you closer to your end customers.

Second Closet is Strategically-Located in Canada's Largest Urban Centres

We own and operate our own warehouses that are strategically located in four of the largest urban centres in Canada (Toronto, Vancouver, Ottawa and Montreal) to get you closer to your end customers.. And best of all? Our services are standardized and fully-integrated no matter the location, which means you can expect the same quality of service no matter where you’re fulfilling with us.

We are so confident in our ability to deliver on time that we offer same-day order fulfillment for orders placed before 1:00 PM. From inventory management to pulling, packing and delivering, we handle every stage of the process so you don’t have to rely on (or pay for) additional third-party services.




4. Your Canadian e-Commerce Fulfillment Partner Should Offer Convenient, End-to-End Logistics

One of the main e-Commerce challenges for new and established businesses is trying to ensure that all stages of the fulfillment process work seamlessly and in tandem. Receiving, storing, managing, picking, packing or shipping are all essential steps to successful order fulfillment. The more steps your dedicated e-Commerce fulfillment partner can handle, the less you have to worry about back-end logistics. This gives you the flexibility you need to focus on the aspects of the business that you manage best.

Second Closet is a Fully-Integrated, End-to-End Order Fulfillment Partner

We are a fully-integrated team of storage and logistics specialists who deliver end-to-end services to streamline and simplify your e-Commerce efforts. Instead of working with multiple third-party logistics providers, you can rely on Second Closet at every stage of the order fulfillment process. We are a one-stop-shop to execute the receiving, storage, management and shipment of your e-Commerce orders.


5. They Should be a Dedicated Partner, Not Just a 3PL Provider

Your e-Commerce fulfillment partner should bring dedicated, focused and growth-driven. Given how essential e-Commerce order fulfillment operations are to your business, your partner should be committed to ensuring your brand is well-represented at every stage of the process. Beyond that, they should ultimately help you achieve your growth objectives and scale effectively for the future.

Second Closet is a Dedicated Logistics and Fulfillment Provider

Second Closet brings a partnership mindset to every client relationship. In other words, rather than just focusing on the transactional operations at-hand, we work hard to integrate and develop our operations in a way that aligns with your business aims. Our dedicated account management and customer success teams are focused on helping businesses grow and scale their operations effectively and competitively.

Second Closet is the Canadian e-Commerce Fulfillment Provider You’ve Been Looking For

No matter whether you’re looking to establish sound e-Commerce order fulfillment practices or simply improve your existing operations, Second Closet has the logistics expertise and resources to help actualize your vision. To learn more about our e-Commerce Fulfillment services, visit our website or fill in your information below and we will be in touch within 24 hours.





1. https://www.statista.com/statistics/289741/canada-retail-e-commerce-sales/

2. https://www.canadapost.ca/cpo/mc/assets/pdf/miniforms/e-commerce-report-en.pdf

3. https://www.barilliance.com/10-reasons-shopping-cart-abandonment/



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